Frequently asked questions
What is the return policy?
Returns are accepted within 30 days of delivery.
Conditions for return:
- The item must be unused
- It must be returned in its original packaging
- Return shipping costs are the customer’s responsibility (unless otherwise stated)
Where can I contact you?
We’re here to help. Please contact us at:
casanatolia.tr@gmail.com
When will I get my order?
We will work quickly to prepare and ship your order as soon as possible. Delivery times vary depending on your location. All orders are estimated to arrive within 1–3 weeks.